Shipping Policy

Lavender Fields | Port Jefferson Village, New York

At Lavender Fields, we take great care in preparing and packaging your orders. Whether you're shopping for a thoughtful gift, beautiful bedding, or something special for your home, we want your shopping experience to be as pleasant as possible.

Please review our shipping information before placing your order.

Order Processing

Most in-stock orders are processed within 3–5 business days, excluding weekends and holidays.

Processing time refers to the time required to prepare an order for shipment and does not include transit time.

During holidays, promotional events, or periods of high order volume, processing may take longer.

Some merchandise may require additional processing time due to availability, supplier fulfillment, or special handling.

Made-to-Order & Special-Order Merchandise

Some of our merchandise is made to order, specially manufactured, or prepared upon purchase. These items may require additional production and processing time before they are ready to ship.

Any extended lead times for made-to-order or special-order merchandise will be stated in the individual product description.

Please review product descriptions carefully before placing your order, as these items may not follow our standard 3–5 business day processing timeframe.

Lead times are estimates and may occasionally change due to manufacturing schedules, material availability, supplier delays, or circumstances beyond our control.

Made-to-order and special-order merchandise may also be subject to cancellation restrictions as outlined in our Returns & Refunds Policy.

Shipping Rates & Free Shipping

Lavender Fields offers simple, affordable standard shipping rates for qualifying orders.

Orders under $75: $7.50 flat-rate standard shipping.
Orders of $75 or more: FREE standard shipping.

Certain oversized, heavy, or specialty merchandise may require additional shipping charges. Any applicable charges will be disclosed at checkout.

Made-to-order and special-order merchandise may have extended lead times, which will be indicated in the individual product description.

Applicable shipping charges will be displayed during checkout before your purchase is completed.

Estimated Delivery Times

Delivery times vary depending on the shipping destination, carrier, product availability, and fulfillment location.

Once your order ships, transit time is determined by the shipping carrier.

Please note that estimated delivery dates are not guaranteed unless expressly stated.

Multiple Shipments

Lavender Fields offers merchandise from a variety of carefully selected brands and suppliers.

Some orders may ship in multiple packages or from different fulfillment locations. Items may arrive separately and on different dates.

Receiving one package does not necessarily mean your entire order has shipped.

Vendor-Direct & Special-Order Merchandise

Certain items, including select bedding, rugs, home décor, and other specialty merchandise, may ship directly from our trusted suppliers.

These products may require additional processing or delivery time.

Where applicable, extended lead times will be indicated in the product description.

Shipping Confirmation & Tracking

When tracking information is available, it will be provided after your order ships.

Please allow time for the carrier to update tracking information after receiving the package.

Shipping Delays

Although we make every effort to process orders promptly, occasional delays may occur due to circumstances such as:

Carrier disruptions or severe weather
Supplier delays or inventory shortages
Manufacturing delays affecting made-to-order merchandise
Holiday shipping volume
Incorrect or incomplete shipping information
Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers when shipping issues arise.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you discover an error, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or shipment.

Additional shipping charges may apply if a package must be redirected or reshipped because of an incorrect address, where permitted by applicable law.

Lost, Missing, or Damaged Packages

If your package arrives damaged, contains an incorrect item, or appears to be missing merchandise, please contact Lavender Fields promptly.

For damaged shipments, please retain the original packaging and provide photographs of the merchandise and shipping box when possible.

We will review the circumstances and work toward an appropriate resolution in accordance with applicable law and our store policies.

Questions About Your Order

If you have questions regarding shipping, delivery, or an existing order, please contact Lavender Fields through the contact information provided on our website.

Lavender Fields

Port Jefferson Village, New York