Returns & Refunds Policy
Lavender Fields | Port Jefferson Village, New York
At Lavender Fields, we carefully select merchandise that brings beauty, comfort, and charm to everyday living.
We want you to be pleased with your purchase and understand that occasionally an item may need to be returned.
Please review our return and refund guidelines before placing your order.
30-Day Return Policy
Lavender Fields accepts eligible returns requested within 30 days of delivery.
To qualify for a standard return, merchandise must be:
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Unused and in its original condition
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Free from damage, wear, stains, or alterations
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Returned with original packaging, tags, accessories, and components, where applicable
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Accompanied by proof of purchase or an order number
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Eligible for return under the product's terms of sale
Returns are subject to inspection upon receipt.
How to Request a Return
To request a return, please contact Lavender Fields through the contact information provided on our website.
Include your order number, the item you wish to return, and the reason for your request.
Please wait for return instructions before sending merchandise back.
Items returned without prior authorization may experience processing delays.
Return Shipping Costs
Customers are responsible for return shipping costs for standard returns, including returns due to a change of mind or personal preference.
We recommend using a trackable shipping service and retaining your shipping receipt until your return has been processed.
Original shipping charges are generally nonrefundable for standard change-of-mind returns, except where required by law.
For merchandise that arrives damaged, defective, or incorrect, please contact us so we can review the issue and arrange an appropriate resolution, including applicable shipping costs, in accordance with consumer protection laws.
Nonreturnable Merchandise
The following items are excluded from our standard 30-day change-of-mind return policy:
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Custom-made merchandise
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Personalized merchandise
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Items clearly identified as final sale
Any additional product-specific return restrictions will be disclosed where applicable before purchase.
These exclusions do not limit any rights customers may have under applicable law regarding damaged, defective, misrepresented, or incorrectly supplied merchandise.
Refunds
Refunds are issued to the original payment method after returned merchandise has been received and inspected.
Please allow 7–14 business days for refund processing following receipt and inspection.
Additional time may be required for your bank or payment provider to post the credit.
Refunds may be reduced or denied, where permitted by applicable law, if returned merchandise is used, damaged, incomplete, altered, or missing its original packaging.
If a return does not meet our eligibility requirements, we will contact you regarding the available options.
Damaged, Defective, or Incorrect Items
We take great care in packaging and fulfilling orders.
If your order arrives damaged, defective, or contains the wrong merchandise, please contact us promptly after delivery.
Please include your order number, a description of the issue, and photographs when possible.
We will review the situation and determine an appropriate resolution, which may include replacement, refund, or another remedy consistent with applicable law.
Order Cancellations
Lavender Fields reserves the right to refuse, limit, or cancel any order, subject to applicable law, for reasons including but not limited to:
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Inventory shortages
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Pricing errors
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Supplier unavailability
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Fraud prevention
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Payment verification issues
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Shipping restrictions
If Lavender Fields cancels an order after payment has been received, a full refund will be issued to the original payment method.
Custom, Personalized & Special Orders
Custom, personalized, special-order, furniture, and vendor-direct orders may not be canceled once they have been submitted to the manufacturer or supplier.
Please review product details carefully before placing these orders.
Cancellation restrictions do not automatically exclude an item from return eligibility unless a separate return restriction is disclosed and applicable.
Exchanges
If you would like a different size, color, or product, please contact us to discuss available options.
Exchanges depend on merchandise availability and the item's return eligibility.
Questions or Assistance
We value our customers and appreciate the opportunity to assist with order concerns.
For questions about returns, refunds, or cancellations, please contact Lavender Fields using the contact information provided on our website.
Lavender Fields
Port Jefferson Village, New York
Nothing in this policy limits rights or remedies available under applicable consumer protection laws.