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Privacy Policy

Last Updated: December 31, 2019

Lavender Fields understands you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy practices. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

Remember that your use of Lavender Field’s Services is subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

 

What does this Privacy Policy cover?

This Privacy Policy covers our treatment of the personal information we gather when you access or use websites and mobile applications that link to this Privacy Policy, and other online or offline offerings that Lavender Fields may provide (collectively, the “Services”).

 

What Information does Lavender Fields Collect?

We gather various types of personal information from our users, as explained in more detail below. We use this personal information internally in connection with our Services, including to: personalize, provide, and improve our Services; allow you to set up a user account and profile; fulfill your requests for certain products and services; and analyze how you use the Services.

 

Information You Provide to Us:

We receive and store any information you knowingly provide to us. For example, if you create an account to place an order with us, we may collect personal information such as:

When you register and/or place an order with us, we will collect your first and last name, email address, phone number, billing and shipping address.

Communication with Us

We collect personal information from you when you communicate with us, for example when you request information about our services, contact our Support team, apply for a job, or register for our newsletter.

Surveys, Sweepstakes, and Contests

We may ask you to participate in optional surveys, where you may be asked to provide personal information.

Additionally, we may conduct sweepstakes or contests where you may be asked to provide personal information. This information may be used to contact you about the sweepstakes or contest, and for other promotional and marketing purposes, as permitted by law. Additionally, note that some jurisdictions require us to publicly share information about sweepstakes and contest winners.

 

Forums and Social Media

Our Services may provide forums, blogs, social media pages, or other channels where individuals may review purchases, talk about their experience using our Services, or “like” or “share” content to social media. Content provided in these channels is public and not subject to the privacy protections laid out in this Privacy Policy.

 

Information Collected Automatically

Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, geolocation data, device identification, the type of browser and/or device you’re using to access our Services, and the page or feature you requested.

 

Additionally, we, as well as third parties that provide content, advertising, or other functionality on our Services, may use cookies, pixel tags, local storage, and other technologies to collect information automatically through our Services.

 

These technologies are small data files that we transfer to your browser or device that allows us to provide and enhance our Services. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of these technologies, but this may prevent you from taking advantage of some of our features.

 

Analytics

We may use analytics service providers, including Google Analytics, to collect information regarding visitors to our Services, such as their behavior on our Services or information about their demographic. For more information about Google Analytics, see https://www.google.com/policies/privacy/partners/. To opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.

 

Do-Not-Track

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites.

 

How Does Lavender Fields Use the Personal Information It Collects?

We use the information we collect about you for various business purposes as described below.

Provide, Personalize, and Improve our Services

Allow you to set up a user account and profile

Fulfill your requests for products and services

Provide customized content, offers, or Services, including marketing content via email, social media, SMS, or other channels

Communicate with you about your account and updates to our Services

Process payments

Provide advertising, analytics, and marketing

Process applications and transactions

Allow you to register for events

Analyze how you use the Services

Understand interest and engagement on the Services

Research and develop Services

Other purposes you consent to or are notified of at the time you provide personal information

Protect You and Our Services and Comply with the Law

Detect security incidents; protect against malicious, deceptive, fraudulent, or illegal activity

Ensure quality control

Verify your identity and prevent fraud

Debug to identify and repair errors

Enforce our Terms and policies

Audit or other compliance activities

Comply with our legal obligations, protect your vital interest, or as may be required for the public good

 

De-Identified and Aggregated Information

We may use personal information to create de-identified, aggregated information such as: information about demographics, de-identified location information, or information about devices used to access our Services.

 

Automatic Collection Technologies

Our use of automatic collection technologies such as cookies, pixel tags, and local storage objects fall into the following general categories:

Strictly Necessary: Technologies that allow you to access our Services and use our features, and tools that help us identify irregular site behavior and prevent fraudulent activity or improve security.

Personalization: Technologies that help us personalize advertising and content for you, such as by making inferences about your interests based on the content you interact with on our Services, which informs future selections of content or advertising.

Measurement: Technologies that collect information about your use of our Services, including measuring, understanding, and reporting on your usage of the Services.

Information Storage and Access: Technologies that store information or provide access to information that is already stored on your device, such as your shopping cart.

Content Selection, Delivery, and Reporting: Technologies that select and deliver content for you, and measure the effectiveness of that content, including information about what content was shown, how often or how long it was shown, when and where it was shown, and what actions, if any, you took on the content.

Ad Selection, Delivery, and Reporting: Technologies that select and deliver advertisements for you, and measure the effectiveness of those advertisements, including information about what advertisements were shown, how often or how long they were shown, when and where they were shown, and what actions, if any, you took on the advertisements.

 

Third-Party Websites

We may offer links to third-party websites or Services, which are not controlled by us and not subject to the protections laid out in this Privacy Policy. We do not endorse nor approve any third-party website and we encourage our users to read the Privacy Policy of each service they interact with.

 

Cross-Device Tracking

Your browsing activity may be tracked across different devices or Lavender Fields Services. For instance, we may match your activity on our website using your mobile device with your browsing activity on your laptop. To do this, we may match information such as your browsing patterns, geolocation, and device identifiers where it appears to be related to the same user.

 

Will Lavender Fields Share Any of the Personal Information It Receives?

We do not rent nor sell your personal information in personally identifiable form to anyone, except as expressly provided below.

Service Providers: We employ service providers to perform tasks on our behalf, and we need to share your information with them in order to provide products or services to you; for example, we may use a payment processing company to receive and process any credit card transactions for us. Unless we tell you differently (or unless stated otherwise in a third-party Privacy Policy referred to below), our service providers do not have any right to use the personal information we share with them beyond what is necessary to assist us.

 

We currently use the following third-party services, and by using our Services, you agree to be bound by the applicable privacy policies for such third-party services:

Paypal https://www.paypal.com/us/webapps/mpp/ua/privacy-full

Shopify https://www.shopify.com/legal/privacy

 

Chat

This website is using Tidio, a chat platform that connects users with the customer support Lavender Fields. We are collecting email addresses/names/phone only with the consent of the users, in order to start the chat. The messages and data exchanged are stored within the Tidio application. For more information, please refer to their Privacy Policy. https://www.tidio.com/privacy-policy/

Lavender Fields is not making use of these messages or data other than to follow up on users’ registered issues or inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR).

 

Protection of Company and Others: We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Company, our employees, our users, or others.

 

International Data Transfers: You agree that all information processed by us may be transferred, processed and stored anywhere in the world, including but not limited to the United States or other countries which may have data protection laws that are different from the laws where you reside or do business. We have taken reasonable safeguards to require that your personal information will remain protected, and we require our third-party service providers to provide appropriate safeguards as well.

 

Is Personal Information About Me Secure?

You must prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

 

We endeavor to protect the privacy of your account and other personal information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

 

What Are My Privacy Rights and Choices?

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

 

Opting Out of Communications: If you no longer wish to receive communications from us, click the unsubscribe link at the bottom of the email or follow opt-out instructions provided in other communication channels. Note you may still receive transactional emails from us.

 

Opting Out of Cookies and Advertising: You may stop or restrict the placement of cookies on your device or remove them as your browser or device permits. Visit www.networkadvertising.org/managing/opt_out.asp, www.youronlinechoices.eu, www.youradchoices.ca/choices, and www.aboutads.info/choices/ to learn more about the choices available to opt out of cookies and advertising.

 

Updating Your Account Information: Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:

name

email address

location

payment information

The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us as described below.

 

You may also have privacy rights including:

Access Data: You may have the right to receive a copy of data we have about you.

Request Correction of Data: You may request that we update information we have about you.

Request Deletion of Data: You may request that we delete information we have about you.

Request Restriction of or Object to Processing: You may have the right to opt in or opt out of certain uses of your data.

 

If you would like to exercise any of these rights, please contact us as described below. We will process your request in the time and manner required by law. To protect your privacy, we may take steps to verify your identity before fulfilling your request.

 

Data Retention

We store personal information for as long as you use our Services or as may be necessary to fulfill the purposes for which the information was collected, provide our Services, resolve disputes or establish legal defenses, enforce our Terms or other agreements, engage in audits, protect our Services, prevent fraud, comply with the law, or for legitimate business purposes.

 

Security

We take steps to treat your information securely and make sure it is treated in accordance with this Privacy Policy. No system is 100% secure, and we cannot ensure nor warrant the security of any information you provide us.

 

Will Lavender Fields Change this Privacy Policy?

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to material changes by placing a notice on the https://www.lavenderfieldsonline.com website, by sending you an email, and/or by some other means.

 

By using the Services after any changes to the Privacy Policy have been posted, you agree to the new Privacy Policy.

 

What if I have questions about this policy?

If you have any questions or concerns regarding our privacy policies, please contact us at:

Lavender Fields

318 Wynn Lane

Port Jefferson, NY 11777

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