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Return Policy

Returns Are Easy!

  • Call us toll free 866-898-5461 
  • Or contact us by email at [email protected] us to process your return  
  • Or login to your account. Select View Details next to the order number and click on Add New RMA. Fill out the form and we will email you return instructions within 24-48 hours.
Eligible Items for Return
Items must be returned in their original packaging in unused condition within 30 days. Soiled or used items will be refused and returned to you at your expense. Refunds are issued in the original payment form. We suggest that you insure your package as it is your responsibility until we receive it and sign for it.

Method of Refund
Your refund will be processed back to your original form of payment. 

Non-eligible Items for Return
All furniture, fabric, wallpaper, special order bedding (bedding that is made to order), custom or personalized items, as well as sale items which are final sale. Chandeliers may be returned for a 20% restock fee unless it is custom made to order. 

Holiday Returns
Lavender Fields is dedicated to providing our customers with a superior level of service. As we understand selecting a gift is sometimes challenging we have extended our return policy. Any gift purchased from November 1st until December 26th may be exchanged up until January 31st.  Items must be unused and in original packaging and accompanied by a gift receipt. If your order states that the items are a gift you will be sent a gift receipt automatically.

Items that Ship by Freight 
You must be present to receive inspect and sign for your delivery. Upon receipt of your furniture it is very important that you inspect the outside of the package and boxes very carefully. Please make note of any minor or major damage on the bill before signing and while the driver is present. If damage is present on the outside of the box or package, ask the driver to wait while you inspect your furniture. If you notice any damage please notify the Freight Company and Lavender Fields immediately. Damage resulting from shipping is the responsibility of the freight carrier and the receiver must file a claim. 

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