|At Lavender Fields, we take great pride in
the quality and craftsmanship of our products. Attention to design, materials, and
construction is our priority. If for some reason you need to return or exchange
an item please contact us for a Return Authorization number prior to sending an
item back. You can request an Return Authorization Number (RA) by email or by
We regret that we cannot
accept returns after 30 days for any reason. There are items on our site that
are not eligible for exchange or return. Please see the list below for what is
not eligible for return.
Eligible Items for Return
Items must be returned in their original packaging in unused condition. Soiled or used
items will be refused and returned to you at your expense. Returns on all eligible
rugs that are not defective will incur a 25% restocking fee. Refunds are issued
in the original payment form and price, less original shipping and handling,*
re-stocking fees and return shipping charges.
*If for any reason you need to return an item that included free shipping, the
refund you receive will be for the item price minus our standard shipping cost.
The only exception to this policy is if an item received is defective, in which
case it will be replaced with no additional shipping fees. If you would like to
exchange your free shipping purchase for another item that also has free
shipping, a standard shipping charge will be added to the item being returned
and the new item will ship for free.
Non-eligible Items for Return
All furniture, fabric, wallpaper, light fixtures, special order bedding, custom or personalized items, monogrammed or special-order
items as well as sale items which are final sale.
Select brands including
but not limited to the following are not returnable:
Lavender Fields Designs Furniture
Vermont Farm Table
Once you receive return authorization send your package to:
Attention: Customer Service
903 Main Street
Port Jefferson, New York 11777
Please be sure to insure your package before you send it. We are not responsible for lost packages sent to us.
Once a custom order is in process it is a final sale and no refunds will be made. Custom orders are items that we do not have in stock and are ordered specifically for you. Because custom bedding is made to order and artisans craft these items to your specifications, Lavender Fields cannot accept returns of custom items. Most custom bedding orders ship to us in 4-8 weeks depending on the manufacturer. Please allow additional time for delivery. We are not responsible for manufacturer delays. If you have a question as to what items are custom please contact us at 866-898-5461.
Lavender Fields has a special return policy for items purchased during the
holidays. For items purchased from November 1st through December 25th of
any given calendar year, the return/exchange date is extended out to
January 31st of the following calendar year. Please note that the
holiday return policy refers to in-stock items only and all the policies
above still apply. All furniture, custom items, bedding, personalized
items are excluded from the holiday return policy
as these items are final sale.
Custom, Personalized and Special Orders
Custom, Personalized, Monogrammed and Special Order items are not returnable or
refundable. You have up to 2 business days from the date the order was
placed to cancel a custom order and to have the amount refunded to your
credit card. After 2 days custom orders are non-refundable.
Color and Fabric Swatches
Because every computer monitor displays color differently,
we cannot be responsible for variations between the actual product color and
how it is displayed on your screen. We offer fabric swatches and finish samples
for most of our vendors. We also offer free design assistance. Please contact
us with any questions prior to placing your order.