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Home > Customer Service > Returns and Exchanges

Returns and Exchanges

At Lavender Fields, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, and construction is our priority. If for some reason you need to return or exchange an item please contact us for a Return Authorization number prior to sending an item back. You can request an Return Authorization Number (RA) by email or by phone 866-898-5461.

We regret that we cannot accept returns after 30 days for any reason. There are items on our site that are not eligible for exchange or return. Please see the list below for what is not eligible for return.

Eligible Items for Return

Items must be returned in their original packaging in unused condition. Soiled or used items will be refused and returned to you at your expense. Returns on all eligible rugs that are not defective will incur a 25% restocking fee. Refunds are issued in the original payment form and price, less original shipping and handling,* re-stocking fees and return shipping charges.

*If for any reason you need to return an item that included free shipping, the refund you receive will be for the item price minus our standard shipping cost. The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees. If you would like to exchange your free shipping purchase for another item that also has free shipping, a standard shipping charge will be added to the item being returned and the new item will ship for free.

Non-eligible Items for Return
All furniture, fabric, wallpaper, light fixtures, special order bedding, custom or personalized items, monogrammed or special-order items as well as sale items which are final sale.

Select brands including but not limited to the following are not returnable:

Aidan Gray
Bella Notte Linens

Chandi Lighting

Corsican Furniture

Country Cottage
CR Laine
Couture Dreams
Dixie Seating Company
Fragments
Jane Keltner
Lavender Fields Designs Furniture
Mainly Baskets
Malibu
Loft
Maura Daniel


Modern History
Relics
R Wood Studio
Somerset
Bay
Sugarboo Designs
Tara Shaw
Taylor Scott
Urban Evolutions
Uwharrie Chair Furniture
Vermont
Farm Table

Once you receive return authorization send your package to:

Lavender Fields
Attention: Customer Service
903 Main Street
Port Jefferson, New York 11777

Please be sure to insure your package before you send it. We are not responsible for lost packages sent to us.

Custom Orders
Once a custom order is in process it is a final sale and no refunds will be made. Custom orders are items that we do not have in stock and are ordered specifically for you. Because custom bedding is made to order and artisans craft these items to your specifications, Lavender Fields cannot accept returns of custom items. Most custom bedding orders ship to us in 4-8 weeks depending on the manufacturer. Please allow additional time for delivery. We are not responsible for manufacturer delays. If you have a question as to what items are custom please contact us at 866-898-5461.


Holiday Returns

Lavender Fields has a special return policy for items purchased during the holidays. For items purchased from November 1st through December 25th of any given calendar year, the return/exchange date is extended out to January 31st of the following calendar year. Please note that the holiday return policy refers to in-stock items only and all the policies above still apply. All furniture, custom items, bedding, personalized items are excluded from the holiday return policy as these items are final sale.

Custom, Personalized and Special Orders

Custom, Personalized, Monogrammed and Special Order items are not returnable or refundable. You have up to 2 business days from the date the order was placed to cancel a custom order and to have the amount refunded to your credit card. After 2 days custom orders are non-refundable.

Color and Fabric Swatches
Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. We offer fabric swatches and finish samples for most of our vendors. We also offer free design assistance. Please contact us with any questions prior to placing your order.




 

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