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Return Policy

Returns Are Easy!
  • Login to your account. Select View Details next to the order number and click on Add New RMA. Fill out the form and we will email you return instructions within 24-48 hours.
  • Or call us toll free 866-898-5461 
  • Or email us to process your return  
Eligible Items for Return
Items must be returned in their original packaging in unused condition within 30 days. Soiled or used items will be refused and returned to you at your expense.  Refunds are issued in the original payment form and price, less original shipping and handling charges.

*If for any reason you need to return an item that shipped for free the refund you receive will be for the item price minus the original shipping charge. The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees. 

Non-eligible Items for Return
All furniture, fabric, wallpaper, light fixtures, special order bedding, custom or personalized items, as well as sale items which are final sale.

Holiday Returns
Lavender Fields is dedicated to providing our customers with a superior level of service. As we understand selecting a gift is sometimes challenging we have extended our return policy. Any gift purchased from November 1st until December 26th may be exchanged up until January 31st.  Items must be unused and in original packaging and accompanied by a gift receipt. If your order states that the items are a gift you will be sent a gift receipt automatically.

Items that Ship by Freight 
You must be present to receive inspect and sign for your delivery. Upon receipt of your furniture it is very important that you inspect the outside of the package and boxes very carefully. Please make note of any minor or major damage on the bill before signing and while the driver is present. If damage is present on the outside of the box or package, ask the driver to wait while you inspect your furniture. If you notice any damage please notify the Freight Company and Lavender Fields immediately. Damage resulting from shipping is the responsibility of the freight carrier and the receiver must file a claim. 

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