Freight Delivery

If the furniture or merchandise you ordered exceeds the weight and size standards for shipping with UPS or FedEx, shipping will be arranged with a Freight Carrier.

It is standard practice for freight companies to provide curbside delivery only. You may want to arrange for help on the day your shipment has been scheduled. Standard Delivery does not include merchandise brought into your home, up stairs, unpacked or assembled. If you are in need of inside delivery and set up you may arrange for Premium Delivery. Premium Delivery usually includes merchandise brought into your home and placed in the spot you like, unpacked and sometimes assembled depending on the item. Most items will have the option for you to select Standard Delivery or Premium Delivery.

Freight Delivery Time
We will notify you when your order is ready to ship and you will be charged the balance due. Please allow for the additional delivery time which can take up to 4 weeks depending on your location. We are not responsible for delays from the delivery company. The freight company will contact you directly to set up a date and time for delivery.

Freight Receipt & Damages
You must be present to receive inspect and sign for your delivery. Upon receipt of your furniture it is very important that you inspect the outside of the package and boxes very carefully. Please make note of any minor or major damage on the bill before signing and while the driver is present. If damage is present on the outside of the box or package, ask the driver to wait while you inspect your furniture. If you notice any damage please notify the Freight Company and Lavender Fields immediately. Damage resulting from shipping is the responsibility of the freight carrier and the receiver must file a claim.

Freight Payment
In most cases freight is paid for when your item ships. The carrier will call you to schedule a delivery date and time.

Saving on freight shipping costs
If you are ordering several pieces of furniture at a time please contact us directly by phone to place your order. If the items that you are ordering are from the same manufacturer we may be able to save you on shipping and freight charges.